Returns & Exchanges

At Baseus, we stand by the quality of our electronics and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your expectations, our streamlined return process makes it easy to get a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, including all cables, manuals, and accessories that came with the device.

• 3.
  Ship the Item

  Print your prepaid shipping label and drop off the package at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our technicians inspect the returned hardware, we will process your refund or ship your replacement within 3-5 business days.